Context:
Our customer, one of the largest luxury houses of the LVMH group, expressed the need to modernize its information and distribution system to meet its omnichannel logistics challenges. The dual challenge was to reduce the number of failed orders and at the same time improve inventory management at its points of sale. To reach these goals, the brand wanted to gradually replace a set of heterogeneous tools with a single application platform, tailored to its needs and incorporating the stakeholders that make up its supply chain.
Challenge:
In addition to incorporating some existing functionalities and carrying out the decommissioning and integration tasks required within the customer’s IS, the solution developed by Kbrw also needed to offer a better user experience. It also had to follow the existing functional processes as closely as possible, and integrate our customer’s complex business rules, in order to constitute a transparent successor to the obsolete systems and pave the way for future changes in terms of logistics.
Solutions:
The OMS solution designed by Kbrw is an administration platform for centralizing restocking orders from the points of sale, with the aim of optimizing and automating the processing of those orders. The platform aggregates stock-related data at different geographical levels to offer an overview of product availability. An engine can then suggest automated ATP calculations on these stock-related data using dynamic business rules management, thereby providing a means of controlling the sourcing options at several levels, to cite just one advantage. By providing the customer with a comprehensive inventory management solution, the tool also opens up new restocking possibilities, such as multi-sourcing on orders received from different sales channels, and optimization of transportation costs and stock rotations by transferring stock between different points of sale.
The heart of omnichannel for the home is to make products available to customers everywhere, at any time. Behind a clear long-term vision, we chose Kbrw's OMS, which fits in perfectly with our ecosystem and adapts to our existing business processes.
Benefits:
Easy worldwide deployment
The solution designed by Kbrw is designed with global operations in mind. It is now operational worldwide.
Boost omnichannel performance
Our OMS has significantly improved the responsiveness of sales forces, while guaranteeing response times and failure rates that outperform initial requirements.
Designed for automation
It marks the successful first step toward the setting up of a 100%-automated restocking system for points of sale.
