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WHO training

"Introduction to the OMS" Training Course

Understand the role and fundamentals of an Order Management System. This training is designed for professionals working in supply chain, e-commerce, or IT who wish to understand the role of an Order Management System (OMS), its uses, its interactions with a company’s IT ecosystem, and the operational challenges associated with order orchestration.

By the end of the training, participants will have a working understanding of the key concepts of an OMS, its main use cases (orchestration, allocation, customer promises, tracking), as well as a clear understanding of how it integrates with other systems (ERP, WMS, e-commerce platform, PIM, CRM).

Throughout the training, participants will analyze concrete scenarios drawn from real-world projects and work on practical exercises that allow them to immediately apply the concepts presented.

  • Prerequisites: None
  • Duration: 3.5 hours, in-person or hybrid format

Our training program is organized into seven modules:

  • Introduction & Business Context
  • History of OMS and the Evolution of Omnichannel Needs
  • Key Capabilities of an OMS
  • The IT environment (WMS, ERP, e-commerce, PIM, CRM, etc.)
  • Functional architecture & integration flows
  • Example of order orchestration
  • Best practices for integration and key success factors
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The training is divided into sessions:

  • Theoretical Foundations and Professional Context
  • Case studies and scenarios from OMS projects
  • Group role-playing exercises and quizzes
  • Immediate and delayed assessment of learning outcomes
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Methods and Tools

Educational resources
  • Access to comprehensive, up-to-date documentation
  • Visual aids, diagrams, and practical examples
  • Downloadable resources to help with review
Personalized support

An expert trainer guides participants throughout the session, answers questions, and tailors the level of detail to the participants' backgrounds (business, IT, logistics, e-commerce).
Evaluation
A knowledge assessment is conducted at the end of the session to verify understanding of the concepts presented.

Accessibility

Contact

For individuals with disabilities, our instructional staff is available to adapt the training format. Please contact us with any requests for accommodations.
Our email address: formation@kbrw.fr