OMS for Luxury: Excellence in Customer Experience

Fulfill your customers’ needs anytime, anywhere

Over a third of luxury clients say the in-store experience has worsened in recent years and 80% of luxury sales are digitally influenced.
The state of fashion luxury - McKinsey & Company

Luxury retailers face a slowdown in growth and geopolitical instability, disturbing their global operations. Meanwhile, customers expect a consistent, stellar experience and are increasingly demanding regarding sustainability.

Kbrw serves as a fulfillment orchestration & execution layer so you can sense, decide and act in real time, centralizing order logic as governed policies and rolling out changes progressively. Accelerate omnichannel order fulfillment, optimize stock flows and associated VIP services to delight customers while enhancing operations.

Increase revenue, improve customer experience and innovate with new customer journeys.

• Create ultra-personalized customer experiences and cherish VIP customers with high-end services
• Maximize inventory exposure to offer all your products to all markets and avoid markdowns
• Accelerate order delivery with high-speed execution and real-time synchronization
• Streamline after-sales, care, and repair flows

Lower reliance on costly third-party licenses and simplify interconnection

• Increase flexibility by adopting a policy-as-code model instead of modifying your core ERP or foundational platforms
• Improve decision-making through a unified order management logic across the fulfillment lifecycle
• Facilitate integration through a centralized orchestration layer without requiring a complete system replacement
• Empower business teams to experiment and iterate on processes and rules, while retaining the level of governance and control you choose
• Cut operational overhead by automating cross-platform workflows and standardizing integrations across your application landscape

Increase operational throughput, lower cost-to-serve, and safeguard service-level commitments.

• Streamline order routing and fulfillment by leveraging a single orchestration layer integrating e-commerce platforms, fulfillment locations, and logistics partners.
• Maximize end-to-end, real-time visibility into inventory and available-to-promise across the network to support dynamic rebalancing, transfer decisions, and rapid scenario modeling.
• Enhance resilience by detecting operational risks earlier, such as stock shortfalls or transportation disruptions, using event-driven intelligence.
• Optimize resourcing, reallocations, and proactive delivery updates with automated triggers.
• Accelerate flows and reduce lead times for faster delivery
• Facilitate coordination of outbound and reverse flows by aligning operational master data and maintaining a consistent inventory view across virtual pools, dynamic ATP, inbound shipments, and returns

Omnichannel Execution Solutions for Luxury

Keep every promise across all channels

Order Management

Automated orchestration with Promise & ATP, allocation & re-promise management

Order Capture

Omnichannel order capture and customer journeys management

Returns & Reverse logistics Smoother management and traceability of reverse flows, returns & circular economy

Warehouse Management

Local inventory management and pick/pack lead-time optimization

Store Inventory & Fulfillment Local stock reliability and BOPIS/SFS accuracy & speed, in-store picking

Smart Steering Real-time monitoring, reporting, alerting and playbooks on operations

FAQ - Kbrw for Luxury Order Management & Omnichannel Execution

How does Kbrw help luxury brands deliver exceptional customer experiences? Kbrw enables luxury brands to guarantee a seamless, high-touch customer journey by unifying inventory, accelerating order fulfillment, and managing VIP services with precision. With real-time ATP, personalized service orchestration, and optimized stock exposure across all markets, Kbrw ensures faster delivery, fewer stockouts, and flawless consistency across channels. This empowers brands to delight discerning clients while strengthening long-term loyalty and perceived value.

How does Kbrw improve operational performance and cost efficiency for luxury retailers? By centralizing order logic and orchestrating all fulfillment workflows, Kbrw streamlines routing, reduces manual workload, and accelerates flows across e-commerce, stores, warehouses, and logistics partners. The platform maximizes throughput thanks to automated scenario modeling, dynamic rebalancing, and earlier risk detection. This helps luxury brands reduce cost-to-serve while maintaining uncompromising service levels and faster delivery lead times worldwide

Why should Luxury brands choose Kbrw? Luxury brands choose Kbrw for its proven expertise in supporting global, high-end retail operations with an ultra-high-performance OMS and a future-proof orchestration layer. The solution integrates seamlessly with existing ERPs, avoiding replatforming and enabling full configurability to reflect brand-specific rules and service standards. With rapid time to value, strong integration capabilities, and deep joint IT–business expertise, Kbrw empowers luxury retailers to innovate quickly, scale globally, and protect the excellence of their customer promise.

How does Kbrw support IT teams in modernizing without disrupting core systems? Kbrw introduces a policy-as-code orchestration layer that enhances agility without altering the brand’s core ERP or foundational platforms. IT teams gain a unified decision-making framework for order management, simplified interconnections, and standardized integrations across the application landscape. The platform reduces reliance on costly third-party licenses and allows controlled autonomy for business teams to iterate on rules, decreasing operational overhead and accelerating digital transformation.

What visibility and traceability benefits does Kbrw provide for luxury supply chains?

Kbrw offers end-to-end, real-time visibility across inventory pools, inbound shipments, virtual stock, and return flows, enabling precise control and transparent traceability. Brands can dynamically assess availability, detect operational risks early, and adjust sourcing or routing in real time to maintain service-level commitments. This holistic view strengthens compliance, supports sustainability objectives, and ensures that customers receive accurate, reliable promises across all channels.

How does Kbrw enhance omnichannel and VIP service delivery for luxury brands? Kbrw powers premium omnichannel journeys—such as Click & Collect, Ship from Store, personalized delivery windows, and VIP handling—through automated, real-time fulfillment orchestration. The platform optimizes store and warehouse operations, synchronizes service rules across markets, and accelerates decision-making to ensure that every promise is kept. This enables luxury brands to offer elite, differentiated services at scale while maintaining operational excellence behind the scenes.

Order Management Solutions for Luxury

Fulfill your customers’ needs anytime, anywhere

Benefits of Kbrw’s Order Management Solutions for Luxury

They chose Kbrw

Omnichannel Execution Solutions for Luxury

Why should Luxury Brands choose Kbrw?

Features & Capabilities for Luxury

Dynamic Offer & Promotion Management

Customer Journeys Management

Unified Inventory

Promising & Availability Management

Global & Local Fulfilment Orchestration

Delivery Orchestration

KPIs & Reporting

Contact us to improve your order execution and inventory management

FAQ - Kbrw for Luxury Order Management & Omnichannel Execution