Skip to content
Close
en
fr
Request Demo
en
fr
Request Demo
luxury-store

LVMH - Unified Inventory Management for an Exceptional Omnichannel Experience

 
TOUCH
icon-oms-graph-svg High-end services for omnichannel
High-end services for omnichannel

Personalization, 24-hour delivery, customer service support

 

TOUCH
handshake International support
International support

Opening of a subsidiary in China to meet PIPL challenges

TOUCH
shield-check-black Risk management
Risk management

Protection against bulk orders and payment fraud

retail-returns-illustration

Watch the testimonial

Gabriel Beck, Care Operations Director, talks about how Kbrw's OMS helped Louis Vuitton build an agile and anti-fragile supply chain
Access the testimonial

Offer exceptional experience on all digital channels

LVMH, a benchmark in luxury, is committed to providing an impeccable experience across all channels. When visiting a store, customers receive a personal welcome and individual advice. Advisors are not just salespeople: they suggest products that are best suited to the expectations of exacting customers, while embodying the know-how and excellence of the brands.

 

Achieve operational excellence across all operations, worldwide

The OMS (Order Management System) is pivotal to ensuring this omnichannel experience, but the existing solution used by the Group had limitations. LVMH was therefore looking for a new OMS to support its plan, structured around several objectives: large-scale inventory management and visibility, the flexibility to adapt to the Group’s needs, and finally, innovation and technological performance.

 

A powerful, flexible OMS with configurable rules by country, customer type, etc.

Kbrw’s solution, offering the best performance on the market, meets the challenges of responsiveness and performance for processing LVMH’s large order volumes and managing peaks in business activity, while providing the Group with visibility over its entire stock worldwide. A multi-phased approach has ensured a successful migration in each country, while adapting the solution to local needs.

The OMS makes it possible to offer the most suitable delivery method for online orders and, in the event of a product being unavailable in-store, to meet its promise of delivery in less than 24 hours, while offering customized services to its customers. In addition, thanks to a complementary financial orchestration module, LVMH can track the “Order to cash” path to guarantee the quality and excellence of the customer journey.

FAQ - Kbrw for Retail Supply Chain Orchestration

 

How does Kbrw help retailers cut waste and boost margins? Kbrw reduces waste and improves profitability by unifying inventory, accelerating fulfillment, and guaranteeing traceability across every channel. By orchestrating end-to-end stock flows and optimizing routing decisions in real time, retailers can reduce cost-to-serve, reduce stockouts, and recover up to 5 margin points. Kbrw’s policy-as-code engine also enables continuous fine-tuning of operational rules without heavy IT intervention, ensuring long-term efficiency gains.
How does Kbrw improve customer experience and loyalty? Kbrw enhances customer satisfaction by exposing reliable delivery promises, real-time availability, and more flexible omnichannel journeys such as BOPIS, ship-from-store, and optimized returns. Retailers can display their full catalog early in the customer journey, including CO₂ information, to reduce cart abandonment. Kbrw also detects operational risks in real time and proactively updates customers, ensuring consistently high CSAT, OTD, and OTIF