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Order Management

Turn inventory into reliable promises, and promises into perfect orders. Unify inventory, customer promising, and fulfillment with a composable, high-performance OMS enhancing your agility.

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OMS by Kbrw: Deliver Reliable Customer Promises and Seamless Omnichannel Fulfillment at Scale

Kbrw’s Order Management System serves as a fulfillment orchestration & execution layer to unify inventory, promising, and fulfillment across all channels. By exposing a single, reliable ATP, it ensures consistent customer promises and follows up with seamless execution on every channel, throughout the entire order lifecycle management.

Built with composability at its core, the Kbrw OMS lets you adopt only what fits your needs and evolve incrementally. Define and test your own policies, roll out changes progressively, and improve continuously without heavy replatforming. Create value quickly, adapt continuously, and evolve your commerce operations at the pace of your business.

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icon-sector-expertise-seal-check-svg Omnichannel Inventory
Omnichannel Inventory Elevate stock reliability & ATP precision
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icon-time-to-value-timer-svg Omnichannel Promising
Omnichannel Promising Maximize customer promise reliability
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icon-future-proof-infinity-svg Fulfillment Orchestration
Fulfillment Orchestration Accelerate order execution & increase perfect order rate

Benefits of Kbrw’s Order Management System

repeat (1) Enhance Operational Agility

Real-time orchestration through dynamic & edge decision-making

  
hand-heart (1) Improve Customer Experience

Reliable omnichannel promise, maximized OTIF and better communication

  
fast-forward (2) Accelerate Lead Times

Fulfillment optimization and real-time synchronization with the extended ecosystem

  
icon-returns-reverse-logistics-swap-svg-1 Facilitate Business Change

Easy creation of new business processes with progressive rollout

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icon-oms-graph-svg-white Bolster Omnichannel Services Unified or customized order management per channel, customer, product type, etc.  
box-arrow-down-1 Streamline Inventory Management Reduced stockout and overproduction and unified stock visibility  
icon-smart-steering-chart-line-up-svg-white Increase Performance at Scale Up to 800 000 item/min automated orchestration and powerful integration capabilities  
shield-check Accelerate Global Compliance ISO 27001 and global architecture compliant with local reglementation  
arrows-counter-clockwise Elevate Sustainability & Durability Reverse Logistics and sorting, reuse, recycle, refurbishment flows management  

Kbrw's Order Management System Features & Capabilities

Kbrw’s Order Management System is built to orchestrate complex commerce operations end-to-end. It gives retailers and brands a unified, reliable, and scalable way to manage inventory, make accurate customer promises, and execute orders seamlessly across all channels.
Omnichannel Inventory

Real-time Stock Synchronization & ATP

Kbrw OMS consolidates all your supply capabilities into a single, actionable view of available-to-promise stock.

• Unified stock from various internal and external inventory locations into a single view
• Dynamic ATP calculation using available, reserved & future stock, channel-dedicated or channel-agnostic inventory, etc.
• Channel quotas and shared stock pools management
• Smart replenishment triggering based on real available stock

The result: smarter decisions, fewer stock conflicts, and inventory that truly serves your business strategy.

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Omnichannel Promising

A Reliable Promise, Everywhere

From product discovery to checkout, the Kbrw OMS ensures a consistent and trustworthy promise across all customer touchpoints (ecommerce, stores, mobile apps, customer service, call center, B2B portal…).

• Smart identification of the best sourcing strategy based on cost, geography, CO₂ impact, shipment strategy (single or split), catchment zones, contracts & SLAs…
• Real-time vision on logistics constraints, including extended supply chain (supplier, distributor…)
• Fulfillment zones and exception management (order type, customer profile…)
• SLA-specific and customer agreement management
• Calculation of accurate delivery lead times with reliability estimation
• Stock allocation and reservation policies, Enterprise-level promising rules to avoid discrepancies between channels
• End-to-end control of the purchasing process and promise readjustment based on purchasing intent

The result: a smarter fulfillment strategy based on your own priorities, a reliable promise for your customer and increased conversion.

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Fulfillment Orchestration

Smart Execution from Order to Execution, Without Friction

Once the order is placed, Kbrw OMS turns the promise into reality by orchestrating execution across a complex IT and logistics ecosystem. It transforms customer demand into concrete logistics instructions.

• Picking lists & shipping workflows transfer
• System-to-system communications with WMS, ERP, ecommerce platforms, and partners.
• Advanced omnichannel use cases management, such as Ship from Store, Click & Collect, Click & Reserve, preorder, backorder…
• End-to-end workflows (preparation, cross-docking, shipping) orchestration
• Automatic reallocation, fallback scenarios, alerts, and manual overrides in case of disruption

The result: increased OTIF, reduced lead times and optimized costs, to keep all your promises and your customers happy.

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Smart Steering

Pilot your operations

Standardize metrics, alert on ATP and execution anomalies, and deep-link users to the right corrective view or playbook. Version policies and alerts and roll them out progressively. Get end-to-end monitoring of the order journey.

Pilot your entire supply chain with standard and custom business KPIs reports.

Our approach: Observe, Detect, Act, Learn.

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Returns & Reverse Logistics

Simplify after-sales operations while maintaining full visibility across your supply chain.

Manage returns, repairs, replacements, refurbishments, etc. across all channels and easily set up circular economy initiatives through our composable orchestration layer, without replatforming.

man working in a sorting center on spare automotive parts seen from afar with neutral white light in a wide space thats very well lit We dont see the
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How to choose the right OMS for your use case?

Check out our OMS Vendor Assessment Guide
DOWNLOAD THE GUIDE

Why should you choose Kbrw's Order Management System?

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icon-sector-expertise-seal-check-svg Proven Sector Expertise
Proven Sector Expertise Experience working with leaders in fashion, luxury and specialized retail
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icon-time-to-value-timer-svg Quick time to value
Quick time to value Agile deployment strategy delivering measurable results in weeks
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icon-future-proof-infinity-svg Future-proof
Future-proof Flexible approach to support evolving business models and new services
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icon-flexibility-sliders-svg Solution flexibility
Solution flexibility Business process-oriented approach to match local and brand-specific needs
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icon-integration-plugs-connected-svg Integration experience
Integration experience Quick and seamless integration within existing ecosystems
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icon-dual-expertise-unite-svg Dual expertise
Dual expertise Combined IT & Business expertise for improved operational excellence
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icon-performance-speedometer-svg Top Performance
Top Performance Best OMS in terms of system performance and throughput capabilities
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icon-turnkey-solution-key-svg Turnkey Solution
Turnkey Solution Application, related implementation services & high-performance hosting service
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icon-triple-result-intersect-three-svg Triple Result
Triple Result Addressing both Customer Experience & Supply Chain needs while simplifying IT
Kbrw is recognized as a Representative Vendor in the June 2025 Gartner® Market Guide for Distributed Order Management Systems.
Read the report
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They're talking about our Order Management System

“The implementation of a high performance OMS by Kbrw has given us the flexibility to increase our omnichannel strategy in our different markets, but also to be more responsive to our customers' needs and ensure the best possible experience.”

 

Read the case study →

Emilie BarbatoBusiness Application Manager, Etam

“In our assessment, KBRW scored first in four categories (B2B Functionality, Base Functionality, Optimization, and Unified Commerce), second in two categories (Architecture and Reporting), and third  in two (Installation/Integration and Internationalization), thus placing in the top 3 in eight of the thirteen categories we evaluated vendors on”

Read the report →

Jerry Sheldon, Lee HolmanIHL Group

“We differentiate ourselves by selling one of the biggest product ranges on the French market. Kbrw’ OMS has effectively helped us reduce shortage and substitution, creating tremendous value for us.”

Laurent GheuxE-commerce operations manager, Cora

Contact us to improve your order execution and inventory management

Bring more agility to your supply chain

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Order
Capture
Order
Capture

Integrations and interfaces for a streamlined, unified and fully connected omnichannel experience

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Returns &
Reverse Logistics
Returns &
Reverse Logistics

Reverse flows management for streamlined after-sales operations with full visibility across the supply chain

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Automated
REPLENISHMENT
Automated
REPLENISHMENT

Automated replenishment management for optimized inventory management and fewer stockouts

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Warehouse
Management
Warehouse
Management

Fully customizable WMS for real-time control over inventory, inbound flows, and order preparation

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Store Inventory & Fulfillment
Store Inventory & Fulfillment

Flexible SIM for unified real-time store stock management, receiving, picking, fulfillment and more.

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SMART
STEERING
SMART
STEERING

Powerful standard & custom monitoring, alerting, and reporting to observe, detect, act in real-time and learn. 

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FAQ - Kbrw's Order Management System

 

How does Kbrw help brands deliver reliable omnichannel customer promises? Kbrw provides a single, reliable Available-to-Promise (ATP) by unifying inventory, promising, and fulfillment across all channels. By acting as a policy-as-code orchestration layer alongside your ERP, Kbrw ensures that every customer touchpoint (ecommerce, stores, customer service, etc.) shares the same accurate promise. This eliminates discrepancies, improves OTIF, and builds long-term customer trust.
How does Kbrw improve inventory visibility and reduce stock issues?

Kbrw consolidates inventory from warehouses, stores, and partners into one actionable omnichannel view without replacing existing systems. It takes into account multiple stock statuses, quotas, and shared pools to calculate what can really be sold. This helps businesses reduce stockouts, avoid overproduction, and align inventory decisions with their commercial strategy.
How does Kbrw accelerate order fulfillment and execution at scale?

Kbrw orchestrates end-to-end fulfillment, turning customer orders into precise logistics instructions across WMS, ERP, stores, and partners. With automated reallocation, fallback scenarios, and from the very basic omnichannel flows such as SFS, C&C to even the most complex customer journey such as multi-location fulfilment, customized orders, return & reverse logistics, Kbrw increases perfect order rates while supporting extreme performance, to support any event from peak seasons to special promotional events.
How does Kbrw support business agility and continuous change? Built as a composable OMS, Kbrw allows teams to adopt only the capabilities they need and evolve incrementally. You can define, test, and roll out your own rules progressively, without heavy replatforming. This makes it easy to launch new services, adapt to local constraints, and continuously optimize operations as your business grows.
Why should companies choose Kbrw for Order Management?

Companies choose Kbrw because it combines proven omnichannel expertise, high performance, and deep flexibility. Kbrw delivers fast time to value, seamless integration into existing ecosystems, and the ability to handle real-world complexity at scale. With strong sector experience and future-proof architecture, Kbrw helps brands turn operational complexity into a lasting competitive advantage.