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Order Management Solutions for Telco

Enhance customer experience while maximizing operational excellence for products, bundles and services through reliable inventory and smart fulfillment.

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Deliver seamless telecom experiences

27% of European consumers are likely to switch mobile operators in 2025-2026.
Oliver Wyman Global Consumer Survey 2024: Connectivity.

Telecom operators face increasing complexity: growing device trade-in, repair, and refurbishment flows; multiplying offers, bundles, and value-added services with high customer expectations; Omnichannel journeys spanning e-commerce, stores, call centers, logistics partners, and repair networks.

Kbrw serves as a fulfillment orchestration & execution layer, enabling you to sense, decide, and act in real time, while testing and deploying new services progressively. We centralize order logic, inventory visibility, and fulfillment decisions so you can accelerate execution and optimize both product and service management across all your use cases.

Benefits of Kbrw’s Order Management Solution for Telecom

Improve satisfaction, reduce churn, and increase value per customer.

• Optimize accurate Available-to-Promise across devices, accessories, SIMs, and services (including activation), all managed in a single solution
• Enhance transparency on order and delivery status for customers and advisors.
• Reduce shortages through intelligent inventory management across stores, warehouses, and distribution centers.
• Streamline omnichannel journeys across online, in-store, call center, marketplace and assisted sales, but also B2B, B2C, B2E, etc
• Increase conversion by exposing real-time availability, ensuring first-time-right activation and enabling pre-order.
• Consolidate bundles, offers, subscriptions, and value-added services into a consistent orchestration model.
• Elevate after-sales journeys across returns, repairs, exchanges, trade-ins, and refunds.
• Improve your relationship with franchised stores, helping them improve their margins by accessing an optimization platform they can use

Modernize without disrupting core systems

👉 Enhance agility through a policy-as-code orchestration layer decoupled from ERP and legacy platforms.
👉 Consolidate order logic across commerce, fulfillment, and after-sales lifecycles within a single orchestration framework.
👉 Streamline integrations by leveraging a unified orchestration and event-driven layer.
👉 Reduce dependence on costly point-to-point and third-party solutions by standardizing orchestration.
👉 Bolster controlled autonomy for business teams while maintaining enterprise-grade governance.

Increase throughput, resilience, and operational efficiency.

👉 Streamline order orchestration across warehouses, stores, repair centers, and logistics partners
👉 Enhance real-time inventory visibility across new, refurbished, and returned devices
👉 Improve decision-making with advanced reports and real-time tracking on orders, inventory, and more
👉 Reduce WCR by optimizing sourcing, allocation, and reservation decisions dynamically across the network, increasing inventory turnover and avoiding overstock
👉 Elevate early risk detection for stock shortages, repair delays, and delivery incidents
👉 Accelerate reverse logistics, refurbishment, recycling, and reintegration into available stock
👉 Facilitate end-to-end lifecycle traceability, including granular device identifier tracking

They chose Kbrw

telecom-leader-1

• Omnichannel real-time visibility

• Equipment traceability

• Dynamic inventory allocation

 

Omnichannel Execution Solutions for Telco

Keep every promise across all channels

icon-oms-graph-svg-white Order Management

Automated orchestration with Promise & ATP, allocation & re-promise management

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icon-order-capture-shopping-cart-svg-white Order Capture

Omnichannel order capture and customer journeys management

  
icon-returns-reverse-logistics-swap-svg-1 Returns & Reverse logistics Smoother management and traceability of reverse flows, returns & circular economy  
icon-wms-warehouse-svg-white Warehouse Management

Local inventory management and pick/pack lead-time optimization

Read more →

 Read More
icon-store-inventory-fulfillment-storefront-svg-white Store Inventory & Fulfillment Local stock reliability and BOPIS/SFS accuracy & speed, in-store picking  
icon-smart-steering-chart-line-up-svg-white Smart Steering Real-time monitoring, reporting, alerting and playbooks on operations  

Why should Telco choose Kbrw?

TOUCH
icon-sector-expertise-seal-check-svg Proven Sector Expertise
Proven Sector Expertise Experience working with leaders in fashion, luxury and specialized retail
TOUCH
icon-time-to-value-timer-svg Quick time to value
Quick time to value Agile deployment strategy delivering measurable results in weeks
TOUCH
icon-future-proof-infinity-svg Future-proof
Future-proof Flexible approach to support evolving business models and new services
TOUCH
icon-flexibility-sliders-svg Solution flexibility
Solution flexibility Business process-oriented approach to match local and brand-specific needs
TOUCH
icon-integration-plugs-connected-svg Integration experience
Integration experience Quick and seamless integration within existing ecosystems
TOUCH
icon-dual-expertise-unite-svg Dual expertise
Dual expertise Combined IT & Business expertise for improved operational excellence
TOUCH
icon-performance-speedometer-svg Top Performance
Top Performance Best OMS in terms of system performance and throughput capabilities
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icon-turnkey-solution-key-svg Turnkey Solution
Turnkey Solution Application, related implementation services & high-performance hosting service
TOUCH
icon-triple-result-intersect-three-svg Triple Result
Triple Result Addressing both Customer Experience & Supply Chain needs while simplifying IT
Kbrw is recognized as a Representative Vendor in the June 2025 Gartner® Market Guide for Distributed Order Management Systems.
Read the report
Gartner market guide visual-1-1

Features & Capabilities for Telco

Powering complex customer journeys and device lifecycles

Customer Journeys Management

  • Click & Collect
  • Pre-order
  • Home Delivery
  • In-Store delivery
  • Assisted Sales
  • After-sales and Customer Service management
  • Exclusivities and flash sales
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Unified Inventory

  • Category management
  • Synchronous or asynchronous inventory management
  • Shortage & Substitution management
  • Multisite inventory rebalancing & Replenishment automation
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Promising & Availability Management

  • ATP, ATS, CTP & stock availability exposure
  • Reserved & projected stock
  • Delivery time estimation (ETA)
  • Promising engine with rule-based logic (product, service levels, sourcing & fulfillment, cost, operations, customer segment)
  • Re-promising
  • Delivery CO2 impact display
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Dynamic Offer, Bundle & Promotion Management

  • Personalization by customer profile & relationship
  • Equipment-related services management (plans, subscriptions, warranty, insurance…)
  • Device bundles management and traceability
  • Loyalty, coupon, and gamification management

Global & Local Fulfilment Orchestration

  • Stores, warehouses, repair hubs & hybrid locations management
  • Dark stores management
  • Automated replenishment
  • Back office slotting
  • Store capability management
  • Order picking optimization
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Delivery & Activation Orchestration

  • Delivery options management
  • Special delivery management
  • Catchment areas management
  • Delivery supplier management
  • Appointment scheduling
  • First-time-right activation
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Returns, Repairs & Refurbishment Management

  • Reverse flows management
  • Validation and sorting management
  • Quick reintegration into inventory
  • Cross-docking

KPIs & Reporting

  • Reporting dashboard
  • KPIs tracking
  • Decisions traceability

Contact us to improve your order execution and inventory management

FAQ - Kbrw for Telco Order Management & Omnichannel Execution

 

How does Kbrw help telecom operators improve customer experience? Kbrw enables telecom operators to deliver seamless, first-time-right customer journeys by centralizing order logic, inventory visibility, and real-time fulfillment decisions. With accurate Available-to-Promise across devices, SIMs, and services, Kbrw improves transparency on order status, reduces shortages, and supports omnichannel journeys spanning e-commerce, stores, call centers, and aftersales. This directly increases customer satisfaction, conversion rates, and loyalty while reducing churn.
What operational value does Kbrw bring to telecom supply chains? Kbrw optimizes end-to-end supply chain execution by orchestrating sourcing, allocation, fulfillment, and reverse logistics across warehouses, stores, repair centers, and partners. Real-time visibility into inventory across new, refurbished, and returned devices helps reduce working capital requirements, increase inventory turnover, and detect risks early. With full lifecycle traceability and smart steering, Kbrw boosts throughput, resilience, and operational efficiency.
How does Kbrw support IT teams without replatforming? Kbrw acts as a policy-as-code orchestration layer that integrates seamlessly with existing ERP, BSS, OSS, and commerce platforms. By decoupling orchestration from legacy systems, Kbrw consolidates order logic, reduces point-to-point integrations, and enables event-driven architectures. IT teams gain agility and governance while allowing business teams to evolve offers, services, and journeys faster—without disrupting core systems.
How does Kbrw manage complex telecom use cases like devices, services, and reverse flows? Kbrw is designed for telecom complexity, orchestrating devices, accessories, SIMs, activations, bundles, and value-added services in a single model. It streamlines returns, repairs, trade-ins, refurbishment, and recycling while ensuring granular device traceability. By accelerating reverse logistics and quickly reintegrating stock, Kbrw supports circular economy initiatives and protects margins across the entire device lifecycle.
Why should Telco brands choose Kbrw?

Telco brands choose Kbrw for its proven enterprise-scale expertise, top OMS performance, and fast time-to-value. Kbrw combines deep IT and business know-how with a flexible, fully configurable solution that adapts to evolving telecom business models. With seamless integration into existing ecosystems and recognition as a representative vendor in distributed order management, Kbrw helps operators keep every promise for products and services—today and tomorrow.