Returns Management & Reverse Logistics

Turn Returns & Reverse Logistics into value

Returns are often fragmented by channel and partner; eligibility, routing, and reimbursement rules drift, raising costs and eroding trust.

Kbrw serves as a fulfillment orchestration & execution layer. Standardize and version rules for returns validation, routing, disposition, reimbursement, and compliance. Create your own business and logistics processes, change them easily and promote them progressively.

Benefits of Kbrw Returns & Reverse Logistics solution

Reduce costs and find new levers for growth

Enhance customer experience

Offer fully omnichannel returns & return everywhere services

Accelerate Reimbursement

Streamline financial flows for faster reimbursement and reliable deposits

Increase Customer Trust & Transparency Provide live status and proactive notifications for better NPS/CSAT & transparency

Accelerate Processing

Automate validation, routing, and authorization to cut handling time

Accelerate Back to Market Use projected stock and crossdocking to sell returned and used items faster

Reduce costs Use intelligent arbitration for better recovery rate and reduced cost-to-serve, including for cross-border operations

Maximize End-to-End Visibility Reduce claim disputes with item-level traceability and digital product passport

Bolster Sustainability & Circularity Facilitate repairs, refurbishments, and recycling flows to reduce waste and CO2 emissions.

Streamline Extended Network Fully integrated solution with guided procedures for all stakeholders and inventory locations

Omnichannel & Fast Returns

Today’s customers expect to return products as easily as they buy them: anywhere, anytime, through any channel. Kbrw’s Omnichannel Returns capability brings every return flow together into one intelligent, connected system.

• Offer flexible return options, from in-store drop-off to carrier pickup, based on customer location and stock movement logic
• Apply consistent validation and eligibility rules across all channels, ensuring a unified customer experience
• Synchronize return data instantly with other systems in your supply chain for real-time visibility and accuracy
• Easily create and manage RMA, including labels and appointments

Omnichannel returns are orchestrated in a unified way, giving you full control and providing customers the frictionless experience they expect.

Projected stock & cross-docking

Based on your own policy, Kbrw’s platform instantly feeds validated returns into projected stock, updating ATP in real time, before it’s even physically back in the warehouse. Returned items can be promptly reallocated to fulfill orders and redirected straight to the next order or destination using cross-docking, cutting storage time and costs. Grade or quality are easily captured to quickly re-list items on second-hand channels.

Returns become sellable inventory faster, boosting efficiency and sustainability.

End-to-end Traceability & Digital Passport

Kbrw’s platform ensures full traceability across every product, from initiation to reintegration. Each item’s journey (origin, movements, and condition) is recorded in real time and filled in a digital product passport. Every item carries its complete lifecycle data, supporting transparency, compliance, and circular economy goals. Recalls, ESG and regulatory reporting are facilitated through audit trails.

You gain total visibility; customers gain trust.

Smart Dynamic Routing

Kbrw’s OMS engine determines the optimal destination for the returned product or spare part (central warehouse, local depot, repair partner, or recycling center) based on product type, state, value, and location. SLA and contract details are also taken into account for smarter decisions.

For international returns, current tariffs are taken into account to determine whether the product can be moved across borders or should remain in the country.

Keep logistics cost-efficient while maintaining high service quality.

Financial Flows Management

Kbrw connects operational and financial flows seamlessly.

Automatic deposits, buy-backs, and reimbursements are automatically triggered as soon as a returned item is received, validated, or its condition confirmed after sorting. Partners settlements, chargebacks and recovery reporting are managed.

This real-time linkage between physical and financial processes eliminates manual handling, reduces errors, and ensures customers and partners are credited without delay.

Monitoring, reporting and ROI analysis

Operational performance and quality standards, like Return Cycle Time or Cost Recovery per Product Family are tracked in real time, enabling continuous improvement across the network and full auditability.

Companies and partners gain precise visibility on stock, costs, and recovery rates, allowing them to measure the ROI and justify the efficiency of their circular economy or returns strategy.

Data-driven insights turn returns and reverse logistics management into a lever for ongoing optimization and sustainability.

FAQ - Returns & Reverse Logistics with Kbrw

What problems does Kbrw’s Returns & Reverse Logistics platform solves? Kbrw eliminates the fragmentation and inconsistencies that often arise across return channels, partners, and rules. By acting as a policy-as-code orchestration layer alongside your ERP, Kbrw standardizes eligibility, routing, reimbursement, and compliance rules. This reduces costs, accelerates decision-making, and increases trust thanks to full traceability and auditability.

How does Kbrw improve return processing speed and efficiency?

The platform automates validation, routing, authorization, and financial triggers (like deposits or reimbursements). It feeds validated items into projected stock in real time and enables cross-docking to reduce storage time. Together, these capabilities reduce handling time by 30–80% and improve OTIF by 3–7%.

Can Kbrw’s platform support circular economy and second-hand business models? Absolutely. Kbrw’s platform supports repairs, refurbishments, recycling flows, and second-hand resale channels. Product grades and quality indicators are captured during sorting, making it easy to quickly relist items or redirect them into circular workflows. The Digital Product Passport also supports ESG reporting and lifecycle transparency.

How does Kbrw’s platform provide end-to-end visibility and traceability? Every returned item is traced from initiation to reintegration. Real-time data syncs across OMS, ERP, WMS, CRM, logistics partners, and external stakeholders. A Digital Product Passport captures all lifecycle events, reducing disputes, strengthening customer trust, and facilitating compliance or recall management.

Is Kbrw’s platform easy to integrate and adapt to my existing processes?

Yes. Kbrw integrates seamlessly with your internal systems and partner ecosystem. Because policies are versioned and testable, businesses can safely experiment with new return strategies or circular initiatives without disrupting day-to-day operations. The event-driven architecture ensures rapid rollout and consistent processes across countries and sites.

Returns & Reverse logistics

Turn Returns & Reverse Logistics into value

Benefits of Kbrw Returns & Reverse Logistics solution

They chose Kbrw

Returns & Reverse Logistics Features & Capabilities

Omnichannel & Fast Returns

Projected stock & cross-docking

End-to-end Traceability & Digital Passport

Sorting Management

Smart Dynamic Routing

Financial Flows Management

Monitoring, reporting and ROI analysis

Easy testing

Why should you choose Kbrw?

Start optimizing returns or launch a circular program

Bring more agility to your whole supply chain

FAQ - Returns & Reverse Logistics with Kbrw