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WHO-KBRW Training

"OMS Foundations" Training Course

Understand the fundamentals and challenges of omnichannel retailing. This technical and functional training course is offered by Kbrw, a software publisher specializing in order orchestration. It aims to provide a comprehensive overview of the tools used to manage unified commerce.

Learning Objectives

By the end of the session, participants will be able to:

  • Align Sales and Logistics: Understand how the OMS bridges the gap between customer experience and operational reality.

  • Understand the mission of the Kbrw OMS: Master the tool’s role as a bridge between customer experience and logistics reality.

  • Manage inventory availability: Know how to calculate virtual inventory by channel, and distinguishing between physical inventory and available inventory.

 

 

  • Ensuring delivery commitments: Coordinate all aspects of the process (dates, carriers, logistics) to provide customers with a reliable delivery commitment.

  • Coordinate order fulfillment: Manage the entire order lifecycle, from preparation to final delivery.

Training Program

Chapter 1: OMS Structure and Mission

  • The dual mission: Ensuring pre-sales commitments and coordinating post-sales execution.
  • Software structure: Overview of the three key services: Enhanced Inventory (Stock), Enhanced Availability (Promise), and Enhanced Execution (Order).
  • Standardizing differentiation: Understanding the integration between the iHub foundation, business libraries ("Lego"), and project-specific code.
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Chapter 2: Enhanced Inventory (Inventory Management)

  • WMS vs.OMS Philosophy: Managing actual warehouse inventory vs. the SKU-location grid for sales.
  • Reservation Mechanics: Using reservations (shopping carts or orders) to secure inventory and prevent overselling.
  • Counters and Strategies: Managing statuses (Physical, Allocated, Transit) and defining calculation formulas by channel (B2B, B2C, Quotas).
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Chapter 3: Enhanced Availability (Customer Promise)

  • Customer Journey: Distinction between ATS (Available-to-Sell) for display and ATP (Available-to-Promise) for delivery date estimates.
  • Calculation Workflow: The 5 steps to determine the optimal shipping point (Fulfill, Filter, Shipping Method, Lead Time, Sort).
  • Orchestration: Manage multi-product carts by deciding between splitting packages (Split) and consolidating them (Consolidation).

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Chapter 4: Enhanced Execution (Command Control)

  • Transactional Workflow: Track an order through its key statuses (Approved, In Preparation, Shipped, Delivered).
  • Logistics Objects: Distinction between the Order (contract), the Picking (warehouse/store), and the Package (carrier).
  • Backorder Management: Automatic processing of orders awaiting stock during supplier receipts.
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Methods and Tools

Educational resources
  • Access to comprehensive and up-to-date documentation
  • Visual aids, diagrams, and practical examples
  • Downloadable resources to help with studying
Personalized support

An expert trainer guides participants throughout the session, answers questions, and tailors the level of detail to the participants' backgrounds (business, IT, logistics, e-commerce).
Evaluation
A knowledge assessment is conducted at the end of the session to verify understanding of the concepts presented.

Accessibility

Contact

For individuals with disabilities, our instructional staff is available to adapt the training format. Please contact us with any requests for accommodations.
Our email address: formation@kbrw.fr