Gartner® Market Guide June 2025
for Distributed Order Management System

Kbrw is recognized as a Representative Vendor in the June 2025 Gartner® Market Guide for Distributed Order Management Systems.

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Published in June 2025, the Gartner® Market Guide for Retail Distributed Order Management Systems provides strategic insights for supply chain technology leaders.

It outlines key trends in the DOM space and examines how solutions are evolving to meet the increasing complexity of retail and logistics environments.

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Notable highlights include:

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Growing market interest

Sales channel complexity is rising due to consumer demand for consistentexperiences and marketplace growth. Both mature retailers and segments like third-party logistics (3PL) representing smaller retailers see the need for real-timeinventory visibility and advanced order orchestration to manage this complexity.

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Increasing B2B adoption

Gartner continues to see increased interest from clients in the B2B sector forbimprovements in order management...The continued shift in digital commerce adoption by B2B organizations drives the needbfor a unified view of inventory and items across multiple ERPs within an organization,which is also an area where a DOM can provide a solution.

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AI/ML use cases are emerging

DOM vendors are working to address these complexities with low-code user interfaces and significant investment in AI/ML across a variety of use cases. These investments in AI/ML seek to improve business outcomes such as cost to serve and customer experience but also to improve the user experience involved in creating those outcomes.

Market recommendations

The Gartner ® market report also provides valuable insights and recommendations to potential customers such as:

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Explore the advanced capabilities of a DOM to ascertain the ability of the application to secure a real-time view of inventory and improve accurate stock allocation.

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Create end-to-end fulfillment scenarios, to share with DOM vendors for evaluation.

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To maximize the value of distributed order management applications, we recommend aligning your DOM strategy with your broader supply chain and digitalcommerce roadmaps.

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Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here in with permission. All rights reserved.

Gartner, Market Guide for Distributed order Managemenet Systems, by Chap Achen, Max Panther Hammond, Rishabh Narang, 30 June 2025. 

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