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Operations Command & Smart Steering

Gain real-time visibility. Align promise and execution, detect anomalies early, make data-driven decisions and route teams to one-click fixes with powerful monitoring, alerting, and reporting.

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Steer your operations with real-time visibility and high-quality data

Stockouts, backorders, and missed OTIF creep in when promise and execution drift. Teams see symptoms, not causes, and fixes arrive too late.

Kbrw serves as a fulfillment orchestration & execution layer that captures near real-time fulfillment events to standardize metrics, alert on ATP and execution anomalies, and deep-link users to the right corrective view or playbook. Version policies and alerts and roll them out progressively.

Our approach: Observe, Detect, Act, Learn.

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magnifying-glass-plus Observe: Monitoring &
real-time visibility
Observe: Monitoring &
real-time visibility

Access real-time views over every process and checkpoint, from sourcing to preparation, shipping and delivery. Shift seamlessly from daily summaries to detailed raw data for drill-down visibility.

Benefit from constant monitoring on both default and configurable metrics, built on SCOR best practices with the flexibility to adapt to your specific business needs (volumes, rates, lead times, etc. with path/type and time aggregation).

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bell-simple-ringing Detect:
Smart alerts
Detect:
Smart alerts

 

Set static or dynamic thresholds to instantly spot deviations and act faster. Route your default or fully custom alerts to the right people with role-based logic, frequency controls, and channel preferences.

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cursor Act:
One-click resolution
Act:
One-click resolution

 

Provide your teams guided playbooks to re-source, re-allocate, substitute, or re-promise orders with clarity and speed. Prioritize backorders based on SLA or contract commitments and trigger vendor or carrier escalations instantly to keep service levels high and customers informed.

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head-circuit Learn: Reporting
& BI-ready data
Learn: Reporting
& BI-ready data

Access standard next-day reports covering inventory accuracy, out-of-stock, sourcing performance, and execution metrics like OTIF and lead times. Rapidly build and deploy custom reports and dashboards down to SKU, site, or time grain and drill into raw events for full transparency.

Export all insights into your BI stack through governed schemas with complete lineage for reliable, enterprise-grade analytics based on structured, high-quality data.

Benefits of Kbrw’s Operations Command &
Smart Steering solution

chart-line-down Reduce Stockouts

Identify ATP anomalies early and trigger corrective actions for better conversion and reduced cancel rate

  
shield-check Improve OTIF

Track lead times and bottlenecks continuously, adjust promises or execution

  
list-checks (1) Enhance Stock Accuracy Detect stock movement errors or over-allocations and fix them upstream  
rocket Accelerate time-to-insight

Access BI-ready visibility with consistent SCOR metrics, drill-downs and exports for continuous improvement

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hand-coins (1) Reduce Cost-to-serve Analyze ATP and sourcing performance by decision block or location, surface exception hotspot by channel or order  
hourglass-high Accelerate backorders recovery Prioritize sourcing and measure backorder durations and recovery with SLA-aware routing  

They chose Kbrw

Discover our case studies →

Smart Monitoring and Alerting

Benefit from a real-time, exhaustive view of your business and supply chain processes, detect early deviations, and guide users to the right action instantly.

Industrial-Grade, Configurable Metrics

Metrics are defined by path, type/aggregation, and aggregation schema (e.g. min to hour to day) to manage precision and historical depth. This structure ensures reliable tracking of volumes, rates, and lead times over time.

Smart Alerts (Default and Custom)

Smart Steering offers flexible alert configuration to fit your operational needs. You can define static thresholds, for instance, triggering an alert if a picking task exceeds 24 hours within the past day. Alternatively, use dynamic thresholds that adapt automatically by comparing current performance against historical patterns or applying multiplicative factors.

The frequency of checks and notifications is fully customizable, allowing alerts to be as responsive or as consolidated as desired. Notifications can be delivered via email or directly within the business portal, following role-based routing to ensure the right person receives the right alert.

Finally, alerts redirect users straight to the right view so they can act directly on flagged issues.

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Configure monitoring and alerts for any process or metric, including these standard KPIs:
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check-square (1) Inventory
& Data Quality
Inventory
& Data Quality

Out-of-stocks, over-allocations, delayed replenishment, etc.

 

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gauge (1) Promise
& ATP
Promise
& ATP

Successful sourcing rate, backorders, ATP success rate, etc.

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chart-donut (1) Order
execution
Order
execution

Average lead time, OTIF, returns, etc.

SCOR-based, Fully Customizable Reporting

Built on the SCOR model (Supply Chain Operations Reference, the global standard for supply chain performance), Smart Steering combines proven methodology with full flexibility. It delivers consistent, comparable analytics across all operations while letting you customize every dimension, from location and SKU to time period and calculation logic, to reflect your unique business reality.

Standardized Reports

Kbrw solutions come with a set of standard reports available at J+1, including but not limited to:

  • Inventory (out-of-stock rate, inventory accuracy, inventory turnover rate…)
  • Promise (sourcing performance, pending orders…)
  • Execution (OTIF, CSAT, order processing time…)

Customized Reports

Thanks to high-quality, structured data and an expert development team, Kbrw can rapidly deploy new, fully customizable reports on any metric your operations require. Whether it’s tracking the number of orders pending in cross-docking or analyzing average lead time per distribution center, our agile reporting engine transforms business questions into actionable dashboards in just days.

Deep Dive & BI- and AI-Ready Data

Smart Steering gives you full drill-down access to every operational detail, allowing for enhanced troubleshooting in the event of an anomaly. All data is structured, reliable, and ready to connect seamlessly with your preferred BI  & AI tools or any existing analytics stack, ensuring unified insights across your entire organization.

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Why should you choose Kbrw?

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icon-sector-expertise-seal-check-svg Proven Sector Expertise
Proven Sector Expertise Experience working with leaders in fashion, luxury and specialized retail
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icon-time-to-value-timer-svg Quick time to value
Quick time to value Agile deployment strategy delivering measurable results in weeks
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icon-future-proof-infinity-svg Future-proof
Future-proof Flexible approach to support evolving business models and new services
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icon-flexibility-sliders-svg Solution flexibility
Solution flexibility Business process-oriented approach to match local and brand-specific needs
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icon-integration-plugs-connected-svg Integration experience
Integration experience Quick and seamless integration within existing ecosystems
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icon-dual-expertise-unite-svg Dual expertise
Dual expertise Combined IT & Business expertise for improved operational excellence
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icon-performance-speedometer-svg Top Performance
Top Performance Best OMS in terms of system performance and throughput capabilities
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icon-turnkey-solution-key-svg Turnkey Solution
Turnkey Solution Application, related implementation services & high-performance hosting service
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icon-triple-result-intersect-three-svg Triple Result
Triple Result Addressing both Customer Experience & Supply Chain needs while simplifying IT

Contact us to Better Pilot your Supply Chain

Bring more agility to your whole supply chain

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Order
Management
Order
Management

High-performance OMS turning inventory into reliable promises, and promises into perfect orders

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Warehouse
Management
Warehouse
Management

Fully customizable WMS for real-time control over inventory, inbound flows, and order preparation

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Store Inventory & Fulfillment
Store Inventory & Fulfillment

Flexible SIM for unified real-time store stock management, receiving, picking, fulfillment and more

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ORDER
CAPTURE
ORDER
CAPTURE

Integrations and interfaces for a streamlined, unified and fully connected omnichannel experience

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Returns &
Reverse Logistics
Returns &
Reverse Logistics

Reverse flows management for streamlined after-sales operations with full visibility across the supply chain

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Automated
Replenishment
Automated
Replenishment

Automated replenishment management for optimized inventory management and fewer stockouts

FAQ - Operations Command & Smart Steering

 

What is Kbrw’s Operations Command & Smart Steering solution? Kbrw’s Operations Command & Smart Steering is a real-time visibility and decision-support layer that sits alongside your ERP. It aligns promise and execution, detects anomalies early, and helps teams resolve issues with one-click guided actions. The solution includes monitoring, alerting, reporting, and playbooks, without requiring any replatforming.
How does the solution help prevent stockouts, backorders, and missed OTIF?

Kbrw continuously monitors SCOR-based metrics across sourcing, preparation, shipping, and delivery. When anomalies occur (such as ATP inconsistencies, delayed picks, or lead-time deviations) it triggers static or dynamic alerts and deep-links users directly to the impacted order, site, or process. This enables fast diagnosis and rapid corrective action before issues cascade into stockouts or OTIF failures.
What kinds of alerts and automations can be configured?

Smart Steering supports highly flexible alerts:

• Static thresholds (e.g., pick task > 24h)
• Dynamic thresholds based on historical patterns
• Role-based routing and custom notification frequency
• Multi-channel delivery (email or business portal)

Each alert links users to the relevant operational view or playbook, allowing them to re-source, re-promise, substitute, or escalate in just one click.
What reporting capabilities does Kbrw provide? The solution delivers standard next-day reports (inventory accuracy, out-of-stock, sourcing performance, OTIF, lead times…) and enables rapid deployment of fully custom dashboards down to SKU, site, or time granularity. All data is structured, SCOR-aligned, and BI-ready with governed schemas and full lineage, making integration into existing analytics stacks effortless.
What benefits can organizations expect?

With real-time monitoring, intelligent detection, and guided actions, organizations can:

• Reduce stockouts and improve ATP reliability
• Increase OTIF and overall execution performance
• Enhance inventory accuracy and detect upstream errors
• Accelerate backorder recovery through SLA-aware prioritization
• Lower cost-to-serve by surfacing exception hotspots
• Speed up time-to-insight with consistent, high-quality metrics