Need
Need: meet a 24 to 28-hour delivery promise for spare parts
Founded in 2001, Renault Retail Group (RRG) is a subsidiary of the Renault Group that specializes in the sale of spare parts. RRG promises its customers that it will deliver
auto parts orders in 24 to 48 hours.To keep this promise and remain competitive, RRG has undergone a significant digital and logistical transformation.
Challenges
Challenges: managing a wide variety of parts, warehouses and specific needs
RRG warehouse handles more than 560,000 items available to professionals and
individuals. Picking used to be a very time-consuming process due to the numerous different parts involved. Also, the functionality of the existing IT system was limited and many tasks were still being carried out using pen and paper. The objective was therefore to implement a solution that offered more streamlined inventory management to facilitate the delivery of available parts as quickly as possible, simultaneously making life easier for employees.
The project required a deep understanding of RRG processes in order to develop a tool that was easy to use and adapted to the size and activity of each warehouse. The new solution had to cover all processes, from receipt of inventory to crossdocking, order preparation, shipping, returns management and inventories (including minimizing inventory times).
Solution
Solution: a single WMS to manage multiple workflows across all RRG warehouses
The flexibility of Kbrw's solution has enabled RRG to address several operational challenges, such as improving cross-docking productivity, reducing counting errors, and also speeding up training for pickers.
One of the strengths of the new WMS solution at RRG lies in the simultaneous management of B2B and B2C processes. The solution also optimizes order preparation by means of warehouse mapping, which is flexible to meet different needs and constraints: zone-based picking in hubs with very large floor areas, consideration of zones with mechanized conveyors, etc.
The solution offers several specific features to improve inventory accuracy, with positive impacts for both RRG and its customers, in terms of parts availability and delivery speed: rotating and general inventories, with counting frequencies adjusted for critical items, workflow to quickly reintegrate returns into inventory, express replenishment and cross-docking to limit incomplete orders...
Thanks to the introduction of Kbrw’s WMS, Renault Retail Group has succeeded in transforming its logistics operations. Kbrw’s solution has not only helped optimize inventory and order management: it has also improved customer promise and satisfaction rates by ensuring faster and more reliable deliveries.
Need: meet a 24 to 28-hour delivery promise for spare parts
Founded in 2001, Renault Retail Group (RRG) is a subsidiary of the Renault Group that specializes in the sale of spare parts. RRG promises its customers that it will deliver
auto parts orders in 24 to 48 hours.To keep this promise and remain competitive, RRG has undergone a significant digital and logistical transformation.
Challenges: managing a wide variety of parts, warehouses and specific needs
RRG warehouse handles more than 560,000 items available to professionals and
individuals. Picking used to be a very time-consuming process due to the numerous different parts involved. Also, the functionality of the existing IT system was limited and many tasks were still being carried out using pen and paper. The objective was therefore to implement a solution that offered more streamlined inventory management to facilitate the delivery of available parts as quickly as possible, simultaneously making life easier for employees.
The project required a deep understanding of RRG processes in order to develop a tool that was easy to use and adapted to the size and activity of each warehouse. The new solution had to cover all processes, from receipt of inventory to crossdocking, order preparation, shipping, returns management and inventories (including minimizing inventory times).
Solution: a single WMS to manage multiple workflows across all RRG warehouses
The flexibility of Kbrw's solution has enabled RRG to address several operational challenges, such as improving cross-docking productivity, reducing counting errors, and also speeding up training for pickers.
One of the strengths of the new WMS solution at RRG lies in the simultaneous management of B2B and B2C processes. The solution also optimizes order preparation by means of warehouse mapping, which is flexible to meet different needs and constraints: zone-based picking in hubs with very large floor areas, consideration of zones with mechanized conveyors, etc.
The solution offers several specific features to improve inventory accuracy, with positive impacts for both RRG and its customers, in terms of parts availability and delivery speed: rotating and general inventories, with counting frequencies adjusted for critical items, workflow to quickly reintegrate returns into inventory, express replenishment and cross-docking to limit incomplete orders...
Thanks to the introduction of Kbrw’s WMS, Renault Retail Group has succeeded in transforming its logistics operations. Kbrw’s solution has not only helped optimize inventory and order management: it has also improved customer promise and satisfaction rates by ensuring faster and more reliable deliveries.